Terms & Conditions

TLDR: All prices are listed in USD. Our plans run on a subscription basis and renew automatically unless cancelled ahead of time. By subscribing, you acknowledge and accept our full Terms & Conditions. To discontinue your subscription, a minimum of 7 days’ notice is required before the next billing cycle. We provide a 14-day money-back guarantee on our social media services; beyond this, all payments are considered final and non-refundable.

This Terms of Service Agreement ("Agreement") outlines the terms under which you ("Client") engage The Social 99 to provide digital marketing and social media services as described herein. This is a legally binding agreement between you and The Social 99. By submitting your order, you agree to the terms and conditions stated in this Agreement. The "Effective Date" refers to the date your order for services is submitted to The Social 99.

The Social 99 agrees to deliver the services specified on our official website (https://thesocial99.com). This Agreement supersedes any prior agreements and is presented to you during sign-up for your review and acceptance. It is your responsibility to read and understand these terms before proceeding.

1.1 Due to the nature of working with third-party platforms such as Facebook, Instagram, X (formerly Twitter), Google My Business, Pinterest, and LinkedIn, certain disruptions (such as disconnections or password changes) may occur beyond our control. If you change any platform login credentials, you must notify The Social 99 immediately to avoid interruptions in service.

We recommend reviewing your accounts and our published content at least once per week and providing timely feedback or direction. If platform access is lost due to reasons beyond The Social 99’s control, the Client agrees not to hold The Social 99 liable for missed posts or delays. As long as we continue creating content per the agreed-upon plan, our service obligations are considered fulfilled. In the event of a posting delay due to access issues, we will make up for missed posts by publishing two posts per day until the backlog is cleared. Please note that missed posts resulting from client-side access issues do not qualify for a refund.

For further details, please continue reading our cancellation and refund policies.

2.1 The Social 99 will deliver services to the Client in accordance with its standard policies and procedures. We reserve the right to accept or decline any client at our sole discretion. The Social 99 will oversee all elements involved in delivering the agreed-upon services.

2.2 All services provided are subject to The Social 99’s current policies regarding privacy, pricing, customer support, and other operational standards. These policies may be updated or modified at any time at our sole discretion, including changes to pricing, service packages, features, or other service components.

3.1 All service fees are due in full and must be paid in advance before any work begins. A valid credit card must be securely maintained on file to process recurring monthly payments.

3.2 Initial service charges are collected upfront. Monthly billing will recur on the same date each month based on the original sign-up date. If a payment fails or is not received on time, services will be suspended until the outstanding amount is paid in full. Service suspension due to non-payment does not entitle the Client to any fee adjustments or proration.

3.3 Except in the case of a material breach by The Social 99, we do not issue refunds beyond our 14-day money-back guarantee, which applies only to the Client's initial order. Refunds requested within this window will only be processed after all social media content published by The Social 99 is removed from the Client’s platforms. Upon refund, the Client agrees not to reuse or repurpose any content created by The Social 99. Payments made are for services rendered—specifically, the time, effort, and work performed—not for guaranteed results. Verified errors on our part will be eligible for service credits.

3.4 Cancellation Policy – Clients can cancel their subscriptions at any time using the cancellation form. We do not offer prorated refunds for cancellations partway through a billing cycle. If requested, we will complete the remaining term of a plan, including multi-month discounted plans, but any discounted pricing will be voided, and the difference must be paid before continuing service.

3.5 If services continue for a client who failed to cancel and has missed payments, those unpaid months will accrue as back payments. While we do not charge interest, The Social 99 will maintain detailed records to justify any amount owed.

3.6 Services begin on the date of sign-up, when onboarding starts—not the date of the first published post. No separate setup fee is charged. This onboarding period is included in your subscription. If onboarding is delayed for more than seven business days due to The Social 99’s actions, the billing cycle will be adjusted accordingly.

3.7 This Agreement supersedes any previous or verbal agreements, including instructions or promises made by any employee of The Social 99, unless such changes are formally documented and approved by executive-level management, including the CEO.

3.8 Posting to Multiple Platforms and Missed Posts – If your social accounts become disconnected from our publishing tool, you will be notified to reconnect. Failure to do so is the Client’s responsibility. The Social 99 is not liable for missed posts during this period and will not issue credits or refunds. Once access is restored, missed content will be rescheduled. We strongly recommend checking your accounts twice weekly to review content and notify us of any platform issues.

3.9 Quality – Social media is inherently subjective. Clients will have the opportunity to review and approve posts before they are published, as outlined in our Basic, Standard, and Premium plans. While rare, issues such as typographical errors or incorrect scheduling (e.g., a holiday post published late) can occur. In such cases, we will issue a credit equal to 5% of the post's value based on your plan level. Refunds are not provided for minor errors. Our “No Typo” policy includes internal accountability measures, but resolution is limited to credits only.

3.10 Content Review and Approval – Services will continue even without client feedback or post approvals. If a client delays content approval, they can resume at any time. During that pause, billing is also paused until backlog posts are approved and published. At that point, the Client may either resume standard billing or cancel.

3.11 Regular Reviews – Clients agree to dedicate at least 10 minutes every two weeks to reviewing published content and account activity. The Social 99 is not liable for missed posts due to factors outside our control, such as password changes or account lockouts. We also cannot revise or delete content published more than two weeks prior.

3.12 Reseller Program – All terms in this agreement apply to resellers and the clients they refer. Resellers must prepay for client services and are solely responsible for collecting payment from their customers. Refunds will not be issued to resellers for unpaid client accounts. Resellers are also responsible for notifying The Social 99 of cancellations and ensuring timely communication between their clients and our team. Missed posts caused by client-side delays or disconnections do not qualify for refunds.

3.13  Disputes – If a Client violates this agreement, The Social 99 reserves the right to pursue legal action and defend its position to the fullest extent.

3.14 ‍Less Tech-Savvy Clients – We recognize that not all clients may be familiar with technology or social media platforms. We invest considerable time during onboarding—including guidance, calls, and email support—which is counted as time served. If you cancel after the 14-day guarantee period, refunds will not be issued based on dissatisfaction or technical inexperience.

3.15 ‍Business Structure and Communication – The Social 99 is an online subscription-based service, not a full-service marketing agency. Our customer support is inbound, meaning clients are expected to review content and provide feedback regularly. A free 30-minute consultation is offered before sign-up, along with a complimentary 15-minute onboarding call once enrolled..

4.1 ‍Refund Policy – After the 14-day money-back guarantee period has expired, no refunds will be issued under any circumstances. As noted throughout this Agreement, The Social 99 operates on third-party platforms and is subject to limitations such as platform disconnections, delayed client feedback, and the inherent structure of a monthly subscription model. Therefore, no refunds will be provided beyond the initial guarantee period. If we fail to publish at least one post per week, the Client agrees to accept a service credit equivalent to the value of the missed post.

4.2 ‍No Warranties – The Social 99 expressly disclaims any and all warranties, whether express or implied, including but not limited to warranties of merchantability, performance, non-infringement, fitness for a particular purpose, or arising from a course of dealing, usage, or trade practice. All services, materials, and support are provided “as is.”

5.1 ‍General Indemnification: The Client agrees to indemnify, defend, and hold harmless The Social 99, including its customers, suppliers, directors, officers, agents, and employees, from any and all losses, costs, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from or related to any violation of this Agreement by the Client.

5.2 Social Media Account Suspensions, Access Loss, or Deletion: The Client further agrees to hold The Social 99 and its representatives harmless from all liabilities or claims related to social media account suspensions, deletions, copyright disputes, or other platform-related issues. This includes—but is not limited to—loss of access due to third-party actions, violations of a platform’s terms of service, or failure to properly maintain the account (e.g., not verifying with an email or phone number, using a logo on a personal profile, or inactivity by the account owner). It is the Client’s responsibility to regularly log in and ensure accounts remain compliant and active. This clause also applies to clients under any reseller arrangement, and resellers must ensure that their clients agree to a similar indemnity clause.

5.3  Content Responsibility: The Social 99 uses only images provided by the Client or sourced from licensed, royalty-free libraries, many of which are paid resources. Despite these precautions, the Client agrees to fully indemnify The Social 99 from any claims of copyright infringement or content-related disputes that arise from materials posted to their social media accounts. The Client assumes full responsibility for all content published to their platforms.

The Social 99 shall not be held liable to the Client or to any third party claiming through or under the Client for any loss of profit, revenue, business opportunity, or for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to this Agreement. This applies whether the claim is based on contract, tort, negligence, or any other legal theory, even if The Social 99 has been advised of the possibility of such damages.

In any event, The Social 99’s total liability under this Agreement shall not exceed the total amount paid by the Client for services during the one (1) month immediately preceding the claim. This limitation of liability is cumulative and shall not be increased by the existence of multiple claims.

The Client acknowledges that these limitations are a fundamental part of the agreement and that, without them, the pricing and terms offered by The Social 99 would be substantially different.

This Agreement represents the full and complete understanding between the Client and The Social 99 regarding the subject matter herein and supersedes all prior agreements, understandings, or representations, whether written or oral.

The Social 99 reserves the right to amend or update this Agreement at any time, at its sole discretion. The most current version will always be available at (https://thesocial99.com/terms). Update of agreement changes will be sent to the Client’s last known email address and will be deemed sufficient notice.

This Agreement is binding upon and will benefit both parties and their respective successors and permitted assigns. The Client may not assign or transfer this Agreement, in whole or in part, without prior written consent from The Social 99. Any unauthorized assignment shall be deemed null and void.

This Agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction in which The Social 99 operates, without regard to conflict of law principles. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts of that jurisdiction, and both parties consent to the exclusive jurisdiction and venue of such courts.

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed only to the extent necessary, and the remaining provisions shall continue in full force and effect.

The failure or delay by either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other rights, nor shall any waiver be deemed a continuing waiver of any subsequent breach or default.

In the event of a credit card dispute or chargeback, all services, including account work, content creation, credits, and refunds, will be immediately paused until the matter is fully resolved. Please note that resolving a dispute may take one to three months or longer, depending on the financial institution.

The Social 99 strongly encourages open communication to resolve any issues prior to initiating a formal dispute. In nearly all cases, negotiating a fair and reasonable resolution directly with us leads to a faster and more favorable outcome for both parties. We are always open to discussing concerns and finding a mutually beneficial solution.

This Privacy Policy outlines how The Social 99 (“we,” “our,” or “us”) collects, uses, maintains, and discloses information from users (“you” or “Users”) of the website https://www.thesocial99.com (“Site”). This policy applies to all information collected through the Site, as well as any products and services offered by The Social 99.

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, subscribe to a newsletter, fill out a form, or engage with features, services, or resources we offer. This information may include your name, email address, mailing address, and phone number. We use this information to communicate with you about your orders, account activity, service updates, and other relevant matters.

Users may also visit our Site anonymously. We only collect personal identification information if it is voluntarily submitted by the User. However, choosing not to provide certain details may limit access to specific site features or services.

Please note: All the above categories exclude text messaging originator opt-in data and consent. This information is not shared with any third parties.

We may collect non-personal identification information whenever Users interact with our Site. This may include your browser type, device, operating system, Internet service provider, and other technical information related to your connection to the Site. This data helps us improve site functionality, user experience, and performance monitoring.

Our Site may use “cookies” to enhance User experience. A cookie is a small file placed on a user’s web browser for record-keeping and sometimes to track information. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Cookies help us understand usage patterns, tailor user experiences, and improve our offerings.

The Social 99 collects and uses personal information for the following purposes:

We continuously strive to enhance our site based on user behavior, analytics, and feedback.

Your information allows us to respond more effectively to your customer service inquiries and support needs.

Information provided during an order is used solely to fulfill that request. We do not share this information with outside parties except as necessary to complete the service.

The email address you provide will be used to respond to inquiries, requests, or to send updates related to your service.

If you opt in to our mailing list, you may receive emails containing company news, updates, or product/service information. You can unsubscribe at any time using the link provided in our emails or by contacting us directly via the Site.

We implement appropriate data collection, storage, and processing procedures—along with robust security measures—to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the protection of sensitive data such as usernames, passwords, transaction details, and all other information stored on our Site.

We do not sell, trade, or rent Users’ personal identification information to third parties. However, we may share generic, aggregated demographic data—unlinked to any personal identifiers—with trusted partners, affiliates, and advertisers for the purposes described in this policy.

We may also engage third-party service providers to assist with operating our business and managing the Site—for example, by sending newsletters or conducting surveys. In such cases, we may share your information with these providers strictly for those limited functions, and only with your consent where required.

Please note: All the above categories explicitly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Our Site may contain links to third-party websites for your convenience or reference. We do not control or endorse the content on these external sites and are not responsible for their practices, policies, or changes over time. These third-party websites may have their own privacy and customer service policies, which we encourage you to review. Your interactions with any external website linked from our Site are governed solely by that website’s terms and policies.

The Social 99 reserves the right to update this Privacy Policy at any time. When changes are made, we will update the “Last Revised” date at the bottom of this page. We encourage you to check this page periodically to stay informed about how we protect your personal information. By continuing to use the Site after changes are posted, you acknowledge and accept those modifications.

By accessing or using this Site, you confirm your acceptance of this Privacy Policy. If you do not agree with the terms outlined here, please refrain from using our Site. Continued use following any updates will be considered your acceptance of the revised policy.

If you have any questions about this Privacy Policy, our data practices, or your interactions with our Site, please contact us

Once the 14-day money-back guarantee period has ended, all payments are non-refundable.

As outlined in our Terms and Conditions, due to the nature of our work—operating on third-party platforms, reliance on timely client feedback, and our model as a month-to-month subscription service (not a full-service agency)—we do not issue refunds under any circumstances.

However, if we fail to deliver at least one post per week as part of your subscription, you will be eligible for a credit equal to the value of the missed post.